To check the status of your order, please log into your account here.



If you have not registered for an account, you can do so here using the email address associated with your most recent order.

If you are unable to locate your order confirmation, please check your spam or junk mail. If you still are unable to locate the email, please contact Client Services.

We accept all major credit cards (Visa, Amex, Mastercard, Discover), PayPal, Klarna and Bank Transfer. During a high volume release certain payment methods may be unavailable for security reasons.

If you have payment issues during checkout, we suggest contacting your bank or card issuer for assistance.

Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.

Our standard order processing time is up to two business days. During peak periods, please allow additional processing time. Delays may result from payment authorizations, product availability, or customs processing, which could lead to longer delivery times. We appreciate your patience during these busy periods.

If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to Client Services.

If your package has been returned to our warehouse, please contact us for further assistance.

808 Online aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a refund.

To return an item, the following conditions must be met:
• Returns must be requested within 30 days of your order being delivered.
• The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.

We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be returned to you.

To make a return click here.